Questions and answers
What this is, what it is not, and how it treats what you write.
Last updated 14 August 2026
What is YoureNotAlone?
An anonymous peer support community for the ordinary weight of daily life — work pressure, studying, sleep, loneliness, money worries, relationships and big life changes. You join topic-based communities, read as long as you like, and post when you are ready. It is peer support: the people here are others going through similar things, not clinicians.
Is it free?
Yes. It is free to use, there is no paid tier, and there is no advertising on the platform.
Do I have to give my real name or email address?
No. You choose a username, a password and a display name. We never ask for your real name or phone number. An email address is optional and only ever used to tell you that someone replied to your post — you can add one later, or never. We cannot send you a password reset either way, so keep your login details somewhere safe.
What happens if I add my email address?
One thing only: we email you when somebody replies to something you posted. The email never contains what they wrote — just that there is a reply waiting — because inboxes get shared and synced. Your address is stored encrypted, is never shown to other members, is never sold or shared, and one click in any email deletes it. It is not a login and cannot recover a lost password.
Is this therapy or counselling?
No. It is not a healthcare service and nobody here is acting as your therapist, counsellor or doctor. Nothing shared on the platform is medical advice. It is built for everyday stress and struggle, not for moderate or severe mental illness.
When should I speak to a professional instead?
If what you are experiencing is affecting your ability to get through an ordinary day, has lasted a long time, or is getting worse, speak to a doctor or a qualified mental health professional. If you are in immediate danger, contact your local emergency services or a crisis helpline.
What should I do if I am in crisis right now?
Contact your local emergency number, or a crisis helpline for your country. Crisis lines are free and confidential and you do not have to give your name. We list helplines by country, including Singapore, the US, UK, Australia, India, Malaysia, the Philippines, Canada and New Zealand.
Will I be matched with a stranger one to one?
Only if you choose to be. Communities are the main way to use the platform, where posts are visible to a group rather than shared privately with one person. One-to-one matching with a peer in a similar situation is an add-on for when you want closer support, and you decide when to start it.
Can other members see my journal or my messages?
No. Other members see your display name, your bio and whatever you choose to post publicly in a community. They cannot see your private journal, your mood check-ins, or messages you exchange with anyone else.
How is my data protected?
Passwords are stored only as bcrypt hashes and cannot be read or recovered by anyone, including us. All traffic is encrypted with HTTPS. Private journal entries and direct messages are encrypted before they are stored, with the key held separately from the database. There are no analytics packages or third-party trackers on the site.
Who can see my account if something is reported?
Administrators can access account details and content where it is necessary to investigate a report, or a case of harm or serious concern.
How old do I have to be?
You need to be 16 or older. If you are younger, please talk to a trusted adult or a service set up specifically for young people — several are listed in our crisis resources.
Can I delete my account?
Yes, from your profile at any time. That removes your profile, your challenges, your journal entries, your mood check-ins, your posts, your comments and your email address if you added one. If you started a community, the community and other people’s posts in it are kept rather than deleted.
How do I contact you or send feedback?
Use the contact form at /contact — it does not ask who you are, and a reply address is optional. You can also email hello@yourenotalone.app, or privacy@yourenotalone.app for anything about your data. None of these are monitored around the clock and none are a way to get help in an emergency — use your local emergency number or a crisis helpline for that.
What countries is it available in?
Anywhere. The platform is in English and open worldwide. Crisis helplines are shown for your own country, with vetted numbers for Singapore, the United States, the United Kingdom, Australia, India, Malaysia, the Philippines, Canada and New Zealand, and international directories for everywhere else.
Still unsure?
The about page explains why this exists, and crisis helplines by country lists where to turn if you need help now rather than company.
Questions or something that looks wrong? This is an early-stage project and feedback genuinely changes it.